Support

How to reach us

• Help, credits, refunds, abuse reports and appeals: support@svgmill.com
• General, legal and privacy requests: contact@svgmill.com

SVGMill is operated by SVG Mill, Ottawa, Ontario, Canada. We aim to reply within two business days.

What to include

A few details let us find the conversion without asking you for them again:

• The conversion token, if you have one. It is in the preview link and in the API response.
• The prefix of your API key, if you used the API. Send the prefix shown on your account page, never the whole key.
• The time of the conversion and your time zone, and the email address on your account.
• What you expected and what happened. For a failed request, the error code and message from the response.

Do not attach images you don't want us to see. If an image is needed to reproduce a problem, we will ask for it.

Before you write

The error table in the API docs explains each error code and what to do about it, and the rate limits section lists what is allowed per hour and per key. A request that ends in an error uses no credit.

Credits and refunds

If credits are missing, a conversion was charged twice or a payment looks wrong, write to support@svgmill.com with the email address on your account and the invoice or token. Under our Terms of Service, payments are non-refundable except where the law requires otherwise, and if a payment is refunded or disputed, the remaining credits from that purchase are removed. We will check the records and tell you what we find.

Abuse reports and appeals

To report content or use that breaks our Acceptable Use Policy, email support@svgmill.com with any token or link that helps us find it. If we removed content, revoked a key or closed an account and you think we got it wrong, write to the same address with your account email and we will review the decision.

Privacy requests

To ask for a copy of your data, a correction or a deletion, email contact@svgmill.com. What we hold and how long we keep it is in the Privacy Policy.